Privacy Policy

Welcome to Yono Live Pro. We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy is designed to inform you about how we collect, use, store, share, and protect your information when you use our mobile application, website, and associated services (collectively, the “Platform”).

By accessing or using Yono Live Pro, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use the Platform.

1. Introduction

Yono Live Pro (“we,” “us,” or “our”) operates a real-money gaming and skill-based platform. To provide you with a secure, fair, and personalized gaming experience, we need to collect certain information. This policy applies to all users of our Platform.

This document is published in compliance with the provisions of applicable laws, including the Information Technology Act, 2000, and rules made thereunder (specifically, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011).

Information We Collect

We collect information to optimize your gaming experience, ensure compliance with legal obligations, and prevent fraud. The types of information we collect include:

A. Information You Provide to Us Voluntarily

When you register, interact with our customer service, or perform financial transactions, we may ask for:

• Registration Data: Your name, mobile number, email address, username, password, and date of birth (to verify you are of legal age).
• Verification Data (KYC): To comply with government regulations regarding real-money gaming, we may require copies of government-issued ID (Aadhaar Card, PAN Card, Voter ID), profile photo, and proof of address. This is crucial for verifying your identity and preventing money laundering.
• Financial Data: When you deposit or withdraw cash, we collect information regarding your payment methods (UPI ID, bank account details, credit/debit card information). Note: We do not store complete card numbers or CVVs on our servers; these are processed by PCI-DSS compliant payment gateways.
• Correspondence: Information you provide when contacting our helpdesk or support team.

B. Information Collected Automatically

When you use the Platform, we automatically collect certain technical data:

• Device Information: Device ID, model, operating system version, browser type, IP address, MAC address, and other unique identifiers.
• Location Data: Your approximate or precise geographical location (GPS and network-based). This is required to ensure you are not playing from a restricted territory (state or country where real-money gaming is prohibited).
• Usage Data: Details of your interaction with the Platform, such as pages viewed, game statistics, hands played, transaction history, time spent on the app, and crash logs.
• Cookies and Tracking Technologies: We use cookies, beacons, and unique device identifiers to enhance user experience, remember user preferences, and analyze trends.

C. Information from Third Parties

We may collect information about you from third-party sources, such as:

• Social Media Login: If you choose to log in via Facebook, Google, or other social networks, we will receive public profile details that you have allowed those platforms to share.
• Verification Partners: Third-party services used to verify your KYC and financial data to ensure validity.
• Marketing Partners: Data regarding how users found our application via advertisements.

How We Use Your Information

We process your data based on legitimate business interests, legal obligations, and the performance of our contract with you. Purposes include:

• Platform Operation: Setting up your account, managing your profile, facilitating financial transactions, and enabling game participation.
• Identity Verification (KYC): Authenticating your account to ensure it is unique, and verifying you are over 18 years old and not from a restricted state.
• Safety and Security: Detecting, investigating, and preventing fraudulent activities, cheating (like collusion), money laundering, and other forms of platform abuse.
• Communication: Sending game alerts, transactional updates, security notifications, customer support responses, and promotional offers (you can opt-out of marketing communications).
• Legal Compliance: Complying with tax obligations, accounting requirements, and responding to lawful requests from law enforcement agencies or courts.
• Analytics and Improvement: Analyzing user behavior to debug issues, improve the UI/UX, and develop new features.
• Fair Play: Monitoring gameplay data to enforce our Fair Play Policy.

Legal Basis for Processing Data

Depending on your jurisdiction, the legal basis for processing your information includes:

• Consent: Where you have explicitly given permission (e.g., opting into marketing).
• Contractual Necessity: Processing is required to fulfill the terms of service you agreed to (e.g., processing a withdrawal request).
• Legal Obligation: Processing required by applicable laws (e.g., verifying age and location, data retention requirements).
• Legitimate Interests: Processing to maintain a secure platform, prevent fraud, and improve our services, provided it does not override your fundamental rights.

Sharing and Disclosure of Information

We do not sell or rent your personal data to third parties. We only share information under the following circumstances:

• Service Providers: We share data with trusted third-party vendors who perform services for us, such as payment gateways, KYC verification services, data storage/hosting providers, analytics services, and customer support providers. These vendors are contractually bound to protect your data.
• Business Transfers: If we are involved in a merger, acquisition, financing, due diligence, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of the business assets.
• Legal and Regulatory Requirements: We may disclose information if required to do so by law, court order, or a request by a government or law enforcement agency (e.g., for investigation of fraudulent or illegal activities).
• Protection of Rights: We may disclose data to enforce our Terms & Conditions, defend against legal claims, or protect the rights, property, or safety of Yono Live Pro, our users, or the public.
• Group Companies: We may share information within our affiliated entities for internal administrative and operational purposes.
• With Your Consent: We will share your data with third parties if you have given us explicit permission to do so.

Real-Money Gaming: KYC, Geo-fencing, and Financials

Given that Yono Live Pro involves real-money transactions, specific policies apply:

• KYC (Know Your Customer): Registration is restricted until valid government ID is uploaded and verified. This ensures the integrity of the platform.
• Geo-fencing: We use GPS and IP data to restrict access to real-money games for users located in states where such gaming is not legally permitted (e.g., Andhra Pradesh, Telangana, Assam, Orissa, Nagaland, Sikkim in India). By using the Platform, you consent to this location tracking.
• Responsible Gaming: We use automated data monitoring to identify patterns that might indicate addictive behavior. Users can request to set deposit or time limits to manage their gaming responsibly.

Data Retention Policy

We keep your personal information only as long as is necessary for the purposes set out in this policy:

• Active Accounts: For as long as your account is active and you use our services.
• Closed Accounts: If you close your account, we may retain certain data to comply with legal, tax, accounting, and anti-money laundering (AML) laws. Typically, this is for a period of up to 5 to 7 years post-account closure.
• Legitimate business purposes: We may keep aggregate or anonymized data for analytics and improvement indefinitely.

Data Security Practices

The security of your data is paramount. We implement reasonable security practices and procedures (as per IS/ISO/IEC 27001 standards or similar) that are appropriate to the nature of the information we possess.

• Encryption: We use Secure Socket Layer (SSL) encryption when transmitting sensitive data, such as financial and KYC information.
• Access Control: Access to personal data is restricted to authorized employees, contractors, and agents who need to know that information to process it.
• Secure Infrastructure: We host data on secure, reputed, cloud-based servers with physical and logical security controls.
• Payment Security: We adhere to PCI-DSS standards for processing financial transactions. We do not store complete financial details on our internal systems.

While we strive to use commercially acceptable means to protect your information, please be aware that no method of transmission over the internet, or method of electronic storage, is 100% secure.

Your Rights and Choices

Depending on your location, you may have specific rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can update or correct inaccurate or incomplete information in your account settings or by contacting us.
• Right to Deletion (Right to be Forgotten): You can request that we delete your personal data. Please note that legal obligations (like tax or AML laws) might prevent us from immediately deleting all your data.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw it at any time (e.g., unsubscribing from marketing emails).
• Right to Object/Restrict: You may object to the processing of your data for specific purposes (like direct marketing).

To exercise any of these rights, please contact our Grievance Officer (see section 13).

Cookies Policy

We use cookies and similar tracking technologies (pixels, tags) to enhance your experience. Cookies are small data files sent to your device.

• Essential Cookies: Required for the application to function (e.g., login status).
• Analytics Cookies: To understand how users interact with the platform.
• Preference Cookies: To remember your settings (e.g., preferred game mode, language).
• Advertising Cookies: To deliver relevant ads and measure ad performance.

You can manage cookie preferences via your device or browser settings, but disabling some cookies may affect platform functionality.

Children’s Privacy

Yono Live Pro is strictly intended for users who are 18 years of age or older (or the age of majority in their jurisdiction). We do not knowingly collect or solicit personal information from anyone under 18. If we become aware that we have collected information from a minor, we will delete that information as quickly as possible and close the account. If you believe your child has registered, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. If changes are significant, we may provide a more prominent notice (like an email or in-app pop-up). We recommend reviewing this page periodically for updates.

Grievance Officer and Contact Information

If you have questions about this policy, or wish to exercise your rights, you can contact our designated Grievance Officer as required under applicable Indian laws.

Name of Grievance Officer: [Name of the Officer] Email: [Email Address, e.g., grievance.officer@yonolivepro.com] Address: [Registered Physical Address of the Company]

For general customer support issues, please contact [support@yonolivepro.com].